Every contact counts, social prescribing and community navigation all in one place. 

The Frontline Philosophy

Empowering local services to build and maintain their own community resource 

  • Imagine a police officer, housing officer, nurse, teacher, social worker, firefighter, community volunteer, health link worker, dementia specialist, parent, carer or patient using the same community resource to find information about local health and wellbeing services

  • Imagine local community services using the same site or app to signpost, make secure referrals, update their own service details and use their activity to evidence and support partnership working

  • Imagine the security of knowing when a referral has been dealt with

  • Imagine the ability to map services easily and generate data on partnership working, search behaviour and gaps in resources.  

This tool exists and is being used successfully and daily across many districts in the UK.

We are passionate about facilitating truly effective whole community support for health and wellbeing - which means that everyone has the ability to identify and contact local services quickly - whilst ensuring that information is up to date and referrals are never missed.


Are you thinking of commissioning a social prescribing referral platform? Chat to us and we will share our learning on how to commission a whole system approach to health and wellbeing in your community. 


Providing a fresh approach 

We are supportive, creative and passionate about empowering communities to join up and deliver better impact

Sharing our learning

Ask us about our experience of delivering a whole system approach to health and wellbeing

Delivering solutions

Read our case study to see some local examples of our approach in action

Top Security

Get in touch if you would like to know how we manage personal information and data security.

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Uttlesford Frontline
Area:  West Essex
Population: 89,179
In a single month, January 2022:

220 health & wellbeing services were available to accept referrals and signposts through Uttlesford Frontline -  including both national and local organisations such as Age UK, Macmillan, Citizens Advice, Alzheimers Society, Foodbank, District Council, Council of Voluntary Services, Mind, Health Visitors, Mental Health Triage, Health Navigation providers and many, many more. 

335 secure referrals were generated by 44 organisations including GP practices, Essex Police, voluntary organisations, social care, district nurses, housing associations and schools.

321 signposts were generated for 121 services that included mental health wellbeing, carers support, community respiratory team, dementia support, bereavement, drugs/alcohol support, housing and safeguarding. 

Two funders - Essex County Council and NHS West Essex Clinical Commission Group.

29% of traffic to Uttlesford Frontline comes via mobile devices.

The 'traffic light' back office referral support system highlighted that 35% were actioned within 24 hours, 77% were actioned within 3 days, 92% of referrals were actioned within 10 days.  All remaining referrals were chased in person by Frontline administration.

Of the total number of referrals in the month, 32% were male and 68% were female. 

The age of clients ranged from 12 - 98 years, with most clients falling into the 29-38 years age bracket.

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What People are Saying

Epping Forest Frontline is the first place I go to if I’m looking for any support for my clients. I have been using the portal for 5 years - it’s a brilliant resource - it certainly makes my job easier!

We use Frontline daily to receive referrals and also send referrals out to community services. Frontline has been a great help in finding community groups.

Frontline is a fantastic tool for our Council both in terms of helping our residents and service users, and also in our ability to evidence partnership working.

Social Prescriber Link Worker

Epping Forest


Essex Care Navigators

Public Health Officer



We've come a long way

From an original Big Lottery, Advice Transition Grant in 2013, we now successfully deliver the Frontline approach and tools across 9 districts in England. 

We are a not-for-profit organisation, driven by our passion for whole community support. 

Get in touch

We want to hear from you.

Tel: 01799 618849 

Frontline Referrals Ltd, Uttlesford Citizens Advice, Barnards Yard, Saffron Walden, Essex CB11 4EB

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