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Frontline is a warm referral platform connecting people and professionals with local community support.

White NHS text on blue background, the logo for the National Health Service.

Used by the NHS, councils, police, housing, DWP, VCSE partners, and the public.

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Because every referral matters

Accredited

495,000+ connections

2400+ active services

93% referral success

The Problem

Too many people face barriers to support, falling through the cracks and missing chances for early help and prevention.

The Solution

Frontline is a digital platform that connects professionals and residents to local health and wellbeing support through one shared pathway - simple, secure and trusted.​

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We focus on warm referrals, not just sending referrals, but making connections that lead to positive outcomes.

Laptop displaying Frontline website search page, Find Local Support Fast. Frontline Referrals website on screen.

How It Works 

Professionals and residents can search, refer and track directly - all in one place.  

Search a curated, local directory of free or low-cost health and wellbeing services

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Kept up to date by the Frontline team

SEARCH
&
FIND

REFER
&
TRACK

Secure 60-second professional warm referral forms

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Automated tracking with human oversight by the Frontline Team so no referral gets missed

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Residents can self-refer

DATA
& SYSTEM INTELLIGENCE

Frontline’s dashboards show real-time referral trends and impact

 

 Plus, geo-mapping helps system leaders identify community needs, gaps and where to focus support

What our partners say about our platform

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“Frontline has been absolutely brilliant. It connects residents to the right community support quickly and saves a huge number of GP appointments."

- Alison Birch, Head of Connected Pathways

Mid and South Essex ICB - Primary Care Team

“Thanks to Frontline we retain the insights, we understand what people are looking for, where the gaps are AND what community programming is needed to meet local needs'”

- Abi Conway, CEO

Citizen's Advice Northumberland

"Frontline makes multi-agency collaboration seamless [...] and ensures victims get the help they need fast"

- David Gillies, Counter Fraud Specialist, Chair of Essex Multi-Agency Approach to Fraud

Essex Police

We envision a fairer, healthier society where navigating support is easy, intuitive, and equitable - and where Frontline is the UK's most trusted and used tool delivering that change.

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Be part of this change. 

Who it's for

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Frontline Referrals logo. An icon of a lime green magnifying glass outlined in dark grey. To the right is the word Frontline in lime green, with smaller text below saying one minute referrals
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NHS

"Easy access into community resources to support early intervention"

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General Public

"Empowering people to self-serve"

Icon with three people holding hands, community, supporting each other, Frontline Referrals.

VCSE

"Greater local visibility and improved collaboration between services"

Home icon, dark gray, on black background, simple house shape.

Housing & Welfare

"Quick referrals for multiple challenges - all in one place"

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Police & Emergency

Services

"Community help for victims

in under one minute"

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Adult & Children's

Social Care

"Wide range of mental health

support"

Frontline offers a wide range of support

Grey icons representing different aspects of people's lives and needs, addiction, advice and disability.
Grey icons representing different aspects of people's lives and needs, employment, mental health and older people.
Grey icons representing different aspects of people's lives and needs, neurodiversity, wellbeing and young people.

All connected through one secure digital directory and referral pathway.

Live across Essex, Northumberland and East Hertfordshire -

facilitating over 495,000 connections to local support.

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Logo with magnifying glass and the words Northumberland Frontline.
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Any further questions?

Want to see the Frontline data?

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Download the free 'Frontline Referrals' App

Available on

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Google Play

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App Store

QR code with black and white pixels for scanning and accessing the Frontline Referrals app on the Google Play Store.
QR code with black and white pixels for scanning and accessing the Frontline Referrals app on the iOS Apple Store.

Trusted and supported by

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