top of page
Frontline is a system-wide, local health and wellbeing platform.

Delivering a unique trusted intermediary approach

An excellent evidence base with rich system-wide data and endless integration opportunities.
Screenshot 2023-07-18 12.21.52 PM.png
ipad-768-1024.png

Visit one of our live sites:

An image of Essex Frontline logo that link to Essex Frontline
An image of Herts Frontline logo that link to Herts Frontline
An image of Northumberland Frontline logo that link to Northumberland Frontline

View and download our app:

QR code Android edit.png
QR code IOS edit.png

What Frontline IS

What Frontline is NOT

​​A ‘living’ directory of local health, community and wellbeing services, maintained by services using it.

A list of static information populated on a website or a 'scraped' directory.

A ‘one-stop shop’ for professionals to signpost and make referrals, and for the public to search or make ‘call back requests’.​​​

Webforms on individual service websites.

A system that delivers confidence in action (pending, actioning, closed), with people behind the system to chase up anything

not actioned.

An email or web form with a ‘send and hope’

A rich data source to understand partnership working, service gap analysis, search behaviour and geo-mapping.

Fragmented reports from different services, or data from single CRM with

limited partners.

​​​​A platform that is designed for data security and interoperability. We only hold identifiable client data for 90 days. 

​​​​​​​​A CRM for social prescribers with a bolt-on ‘scraped’ directory

The Frontline Philosophy

Empowering local services to build and maintain their own community resource
  • Imagine a police officer, housing officer, nurse, teacher, social worker, firefighter, community volunteer, health link worker, dementia specialist, parent, carer or patient using the same community resource to find information about local health and wellbeing services

  • Imagine local community services using the same site or app to signpost, make secure referrals, update their own service details and use their activity to evidence and support partnership working

  • Imagine the security of knowing when a referral has been dealt with

  • Imagine the ability to map services easily and generate data on partnership working, search behaviour and gaps in resources.
     

  • Imagine directories and secure referral routes shared with multiple different apps and CRMs, all providing the same trusted information on local support​​​

This tool exists and is being used successfully and daily across many districts and counties in the UK.

We are passionate about facilitating truly effective whole community support for health and wellbeing - which means that everyone has the ability to identify and contact local services quickly - whilst ensuring that information is up to date and referrals are never missed.​

 

Thinking of commissioning a whole-system transactional directory of services that supports referrals? Want to collect rich data for gap analysis, health geomapping, systems integration AND a mobile app? Chat to us and we will share our learning on how to commission a whole system approach to health and wellbeing in your community.

Providing a fresh approach 

We are supportive, creative and passionate about empowering communities to join up and deliver better impact.

Sharing our learning

Ask us about our experience of delivering a whole system approach to health and wellbeing.

Delivering solutions

Read our case study to see some examples of our approach in action in the local community.

Top security

Get in touch if you want to know how we manage personal information and data security.

What makes Frontline unique?

What is different about the Frontline approach and why does it work?

Free mobile app to use while you're on the go - perfect for district nurses, outreach workers, police and more!

All services using Frontline have easy access to manage their users, access statistics for signposts and referrals and track referrals in real time.

Referral forms are flexible - you can easily alter them at any time to meet the requirements of your service whenever needed.

The team at Frontline update and develop the tool constantly as part of the service we provide.

The Frontline team support users on an ongoing basis to maximise the benefits of joined up working to all the communities we serve.

You can attach additional documents when making a referral to give as much information as possible.

We are a non-profit software as a service working in the voluntary sector.

Case study
Ladystick.png
Stickman.png
referrals by generating org type.png
referrals by receiving org type.png
CASE STUDY:

Uttlesford Frontline
Area:  West Essex
Population: 89,179
In a single month (May 2024):

302 health & wellbeing services were available to accept referrals and signposts through Uttlesford Frontline - including both national and local organisations, such as Age UK, Macmillan, Citizens Advice, Alzheimer's Society, Foodbank, District Council, Council of Voluntary Services, MIND, Health Visitors, Mental Health Triage, Health Navigation providers and many, many more.

307 secure referrals were generated by organisations that included GP practices, social prescribers, clinical mental health teams, the District Council, Essex Police, voluntary organisations, social care, district nurses, housing associations and schools.

767 signposts were generated for 128 services that included mental health wellbeing, carers support, community respiratory team, dementia support, bereavement, drugs/alcohol support, housing and safeguarding.

Two funders - Essex County Council and the Herts and West Essex Integrated Care Board.

51% of referrals were closed within 24 hours, 70% were actioned within 3 days, 86% of referrals were actioned within 14 days. All remaining referrals were followed up by Frontline administration.

Of the total number of referrals in the month, 32% were male and 68% were female. 

The age of clients ranged from 19 - 92 years, with most clients falling into the 29 - 38 years of age bracket.
Testimonials

What People are Saying

Epping Forest Frontline is the first place I go to if I’m looking for any support for my clients.

 

I have been using the portal for 7 years - it’s a brilliant resource - it certainly makes my job easier!

Wow wow wow wow this service is UNBELIEVABLE!! I am bowled over by what's available [...] It's like a digital community where everyone is working together for the common good and I absolutely love that vibe.

We use Frontline daily to make referrals. The Frontline referral process is super helpful due to the easy to use format. Having multiple contacts in one place makes the process extremely efficient and saves me so much time. 

Social Prescriber Link Worker

Epping Forest

Senior Link Worker

South East & Central Essex Mind

Support Planner

Northumberland Communities Together

About us

Get in touch if you are a commissioner

We want to hear from you.

Tel: 01799 618842 

Thanks for submitting!

Contact us

Frontline Referrals Limited

Barnards Yard

Saffron Walden

Essex

CB11 4EB

 

VAT Registration No. 420237932​

Company Number. 13459209

newlogo.jpg

For privacy notices and terms and conditions for using this site, please click

Company limited by guarantee
Registered number: 13459209 [England and Wales]
Registered office: Frontline Referrals Ltd, Uttlesford Citizens Advice, Barnards Yard, Saffron Walden, Essex CB11 4EB 

01799 618842 

 

Frontline Referrals Ltd, Uttlesford Citizens Advice, Barnards Yard, Saffron Walden, CB11 4EB

© 2022 by Frontline Referrals Ltd

bottom of page