Impact & Outcomes
Frontline provides partners with data insights and reporting to evidence activity, demand, and outcomes across sectors.
These insights support prevention planning, commissioning reviews, and strategic decision-making.
Numbers
Frontline serves 2.5 million residents - connecting them to local support
Over 1500 different services making referrals
Over 320,000 referrals and signposts
83% completed within 7 days
93% successful referral outcomes
Partners use Frontline's reporting to monitor activity, measure collaboration and identify unmet need - giving clear visibility across health, care, housing and community sectors.
Frontline in Action Stories
Essex Police
Domestic Abuse
Intervention Team
Restoring confidence and
connection
PC Currie supports victims who face multiple needs - housing, benefits, mental health,
and confidence.
While searching for “domestic abuse,” she found a free hair and beauty service for survivors and made a referral through Frontline. The client was thrilled, saying it lifted her spirits.
“I can track my referrals on Frontline - no chasing calls needed.”
East of England
Ambulance Service
Rapid support from emergency care to community care
Paramedics attended to an elderly man who had fallen out of bed. They found signs of damp, little food, and isolation after his wife’s death.
Using Frontline, they referred him to a Food Bank, the Council’s Housing Team, and the Fire & Rescue Home Safety Team - all from one device.
Frontline linked emergency response to ongoing community care.
Social Prescriber
GP Surgery
A fast, joined-up referral for
holistic wellbeing
A 52-year-old woman visited her GP for weight loss advice, but revealed anxiety and low mood.
The Social Prescriber used Frontline to refer her to a local Menopause Course offering physical activity, nutrition, and mental health support.
Frontline turned one conversation into coordinated care.
Secondary School
Harlow, Essex
A teacher’s referral brings warmth and relief
When Maya arrived cold to class, her tutor discovered her family had no heating.
Using Harlow Frontline, they referred her to the Warm Homes Advice Team. Within a week, support was in place.
Frontline made it easy to connect a struggling family with the help they needed.
Client Perspective
Finding help and friendship through a GP referral
Gillian, recently bereaved and partially sighted, was referred by her GP’s Social Prescriber to a community transport service and a bereavement café.
She now uses community transport twice a week and has made a new friend.
“It’s made such a difference - I don’t feel so alone anymore.”
Citizens Advice
Joined-up support for a family in crisis
Helen was referred to Citizens Advice via Frontline by a health worker for debt support. She was struggling with debt, isolation, and anxiety.
Using Frontline, advisers referred her to the Food Bank, Baby Bank, MIND in West Essex, and Essex Young Carers - all from one secure platform.
“Frontline is a tool that saves us a lot of time.”
Case Study
Connecting the Dots: How Frontline Supports Social Prescribers
Organisation Snapshot
Social Prescribers are among the most active users of Frontline, accounting for around 30% of all referrals on the platform.
By using Frontline, they connect patients with local community services quickly and securely linking NHS teams with voluntary and community partners - to support early intervention and reduce demand on primary and acute care.
The Challenge
Before Frontline, Social Prescribers relied on their own lists and local knowledge to find support for patients. Information was often out of date, and collaboration between agencies could be slow or inconsistent, especially when covering unfamiliar areas or working with new partners.
The Solution
Frontline provides one secure, easy-to-use platform where services from across the NHS, local authority, and VCSE sectors are checked and updated regularly. Hayley and her colleagues can quickly search, refer, and track progress with confidence that referrals are managed securely and shared between trusted partners so no patient is missed.
The Impact
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Faster access to checked local support services
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Joined-up working between NHS, local authority, and VCSE partners
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Secure and efficient referral process
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Referral chasing managed by the Frontline team
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Full visibility of referral progress and outcomes
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Supports early intervention and reduces pressure on GP surgeries and hospitals
A Real Story
A patient was referred to Hayley when her husband was undergoing a Dementia assessment. She was overwhelmed and anxious, unsure where to turn.
Using Frontline, Hayley referred her to Carers Northumberland and the Alzheimer’s Society for emotional and practical support. After diagnosis, she used Frontline again to connect them with Age UK for help with Power of Attorney and Blue Badge applications, then found local social groups they could attend together.
Because all partners use Frontline, referrals were joined up and tracked throughout — giving the patient coordinated, timely, and continuous support across different agencies.
Frontline is really helping to connect the dots. It’s been especially useful when covering new areas or when we’re a team member down. Frontline helps us find local services quickly and ensures no one misses out on the help they need
Hayley Dryden, Social Prescriber, Northumbria Primary Care