social prescribing, community referral, community signposting
Accredited
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Visit one of our live sites:
View and download our app:
What Frontline IS
What Frontline is NOT
A ‘living’ directory of local health, community and wellbeing services, maintained by services using it.
A list of static information populated on a website or a 'scraped' directory.
A ‘one-stop shop’ for professionals to signpost and make referrals, and for the public to search or make ‘call back requests’.
Webforms on individual service websites.
A system that delivers confidence in action (pending, actioning, closed), with people behind the system to chase up anything
not actioned.
An email or web form with a ‘send and hope’
A rich data source to understand partnership working, service gap analysis, search behaviour and geo-mapping.
Fragmented reports from different services, or data from single CRM with
limited partners.
A platform that is designed for data security and interoperability. We only hold identifiable client data for 90 days.
A CRM for social prescribers with a bolt-on ‘scraped’ directory
The Frontline Philosophy
Empowering local services to build and maintain their own community resource
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Imagine a police officer, housing officer, nurse, teacher, social worker, firefighter, community volunteer, health link worker, dementia specialist, parent, carer or patient using the same community resource to find information about local health and wellbeing services
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Imagine local community services using the same site or app to signpost, make secure referrals, update their own service details and use their activity to evidence and support partnership working
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Imagine the security of knowing when a referral has been dealt with
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Imagine the ability to map services easily and generate data on partnership working, search behaviour and gaps in resources.
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Imagine directories and secure referral routes shared with multiple different apps and CRMs, all providing the same trusted information on local support.
This tool exists and is being used successfully and daily across many districts and counties in the UK.
We are passionate about facilitating truly effective whole community support for health and wellbeing - which means that everyone has the ability to identify and contact local services quickly - whilst ensuring that information is up to date and referrals are never missed.
Thinking of commissioning a whole-system transactional directory of services that supports referrals? Want to collect rich data for gap analysis, health geomapping, systems integration AND a mobile app? Chat to us and we will share our learning on how to commission a whole system approach to health and wellbeing in your community.
Providing a fresh approach
We are supportive, creative and passionate about empowering communities to join up and deliver better impact.
Sharing our learning
Ask us about our experience of delivering a whole system approach to health and wellbeing.
Delivering solutions
Read our case study to see some examples of our approach in action in the local community.
Top security
Get in touch if you want to know how we manage personal information and data security.
What makes Frontline unique?
What is different about the Frontline approach and why does it work?
Free mobile app to use while you're on the go - perfect for district nurses, outreach workers, police and more!
All services using Frontline have easy access to manage their users, access statistics for signposts and referrals and track referrals in real time.
Referral forms are flexible - you can easily alter them at any time to meet the requirements of your service whenever needed.
The team at Frontline update and develop the tool constantly as part of the service we provide.
The Frontline team support users on an ongoing basis to maximise the benefits of joined up working to all the communities we serve.
You can attach additional documents when making a referral to give as much information as possible.
We are a non-profit software as a service working in the voluntary sector.
CASE STUDY:
Uttlesford Frontline
Area: West Essex
Population: 89,179
In a single month (May 2024):
302 health & wellbeing services were available to accept referrals and signposts through Uttlesford Frontline - including both national and local organisations, such as Age UK, Macmillan, Citizens Advice, Alzheimer's Society, Foodbank, District Council, Council of Voluntary Services, MIND, Health Visitors, Mental Health Triage, Health Navigation providers and many, many more.
307 secure referrals were generated by organisations that included GP practices, social prescribers, clinical mental health teams, the District Council, Essex Police, voluntary organisations, social care, district nurses, housing associations and schools.
767 signposts were generated for 128 services that included mental health wellbeing, carers support, community respiratory team, dementia support, bereavement, drugs/alcohol support, housing and safeguarding.
Two funders - Essex County Council and the Herts and West Essex Integrated Care Board.
51% of referrals were closed within 24 hours, 70% were actioned within 3 days, 86% of referrals were actioned within 14 days. All remaining referrals were followed up by Frontline administration.
Of the total number of referrals in the month, 32% were male and 68% were female.
The age of clients ranged from 19 - 92 years, with most clients falling into the 29 - 38 years of age bracket.
What People are Saying
Epping Forest Frontline is the first place I go to if I’m looking for any support for my clients.
I have been using the portal for 7 years - it’s a brilliant resource - it certainly makes my job easier!
Wow wow wow wow this service is UNBELIEVABLE!! I am bowled over by what's available [...] It's like a digital community where everyone is working together for the common good and I absolutely love that vibe.
We use Frontline daily to make referrals. The Frontline referral process is super helpful due to the easy to use format. Having multiple contacts in one place makes the process extremely efficient and saves me so much time.
Social Prescriber Link Worker
Epping Forest
Senior Link Worker
South East & Central Essex Mind
Support Planner
Northumberland Communities Together
Get in touch if you are a commissioner
We want to hear from you.
Tel: 01799 618842
Thanks for submitting!
Frontline Referrals Limited
Barnards Yard
Saffron Walden
Essex
CB11 4EB
VAT Registration No. 420237932
Company Number. 13459209