Turning Local Referrals into System Intelligence
Frontline is more than a referral system. It is a shared intelligence platform revealing, in real time, how people seek help, where unmet need exists, and how systems perform across locations.
Every warm referral tells a story, and together these stories form a dynamic map of community needs.
To find out more and see the Frontline platform in action.
How Frontline Supports You
Delivering ICB priorities through collaboration and prevention
Live analytics & reporting
Power BI dashboards show demand and outcomes
Integrated directory & referrals
A living multi-agency library of community assets
Secure cross-sector data sharing
Supports safe collaboration across statutory and VCSE partners
Scalable, proven model
Embedded across ICSs and local authorities
The Commissioner Report
This sample report gives you a real picture of how Frontline delivers whole system intelligence and helps organisations work together. It maps local provision, shows warm referral flows between NHS and community partners, and demonstrates how simple, joined-up data can drive better prevention and support.
NHS Commissioner shares her experience
Commissioner Ali Burch explains how Frontline Referrals supports system-wide working by improving visibility of need, strengthening referral pathways, and helping commissioners understand impact and outcomes across local areas.
Ali Burch, Head of Connected Pathways
for the Mid & South Essex ICB - Primary Care Team.
Why a standard approach matters
Adopting a shared intelligence platform across a region brings consistency, efficiency, and measurable impact.
Our analytical reporting gives commissioners:
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Real-time monitoring of referral activity and pathways.
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Regular, tailored reporting to support local priorities and decision-making.
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Data that evidences VCSE impact, prevention, and value for commissioning.
Our ambition is simple:
to make every warm referral count, not just for the person referred, but for the system that refers them.
System-wide Benefits at a Glance
Joined-up insight
Real-time referral data across health, care, and VCSE partners
Smarter commissioning
Use live patterns to target resources and spot gaps
Prevention & early intervention
Act early before needs escalate into crises
Efficiency & accountability
Reduce duplication and missed referrals with a clear audit trail
Targeting Health Inequalities
Correlate deprivation with demand to target investment
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